Rovers TV

[tonygreenbank]

Is anyone else having problems with accessing Rovers TV? I have been a subscriber for a number of years now and have never had a problem before.
I rang the Rovers yesterday and a rather abrupt receptionist told me to email roverstvsupport@streaming.com.
I did that but today I got a MAILER-DEMON notification that the address might be wrong.
I was just wondering if anyone has had an issue with upgrading and logging on to the site.

 

[Drog]

No tony but then again I've never tried so I can't help you.

 

[goozburger.]

@tonygreenbank, I think the email address is roverstvsupport@streamamg.com.

For what it's worth, I had a problem since their new single sign-on transition. I did as instructed - registered with the same email address at the new registration link, and although it seemed I could view all the interview videos, match-day came and, of course, my overseas video pass didn't work. I paid a tenner to just watch it (and it was worth every penny!).

Maybe a slight mistake of mine is that I changed my email address on the account later in the week. I have a feeling it "unlinked" my subscription from StreamAMG. I re-registered with my old email address again on Rovers and, lo and behold, the video subscription is there.

I think they have cocked it up somewhat. I now have two accounts, and although I asked them to delete the one I set up that doesn't have the subscription, I've received no response at all from them for the two emails that I sent, which is really poor because I've been quite informative about what I did and so on. So, no bounceback emails from them (which means the email address is correct), but simply no response.

 

[tonygreenbank]

Many thanks GB. The problem is obviously the email address given by the receptionist. She clearly wasn’t at all interested. Not a great advert for the club.
I think also the login involves a more complex password than before.
I’ll try tomorrow now.

 

[goozburger.]

Many thanks GB. The problem is obviously the email address given by the receptionist. She clearly wasn’t at all interested. Not a great advert for the club.
I think also the login involves a more complex password than before.
I’ll try tomorrow now.

If you mean emailing them, don't expect a response. It's a week since I first emailed them without a response. Either my email address is classed as spam, or they don't care.

If you can't get the subscription working, and you want to watch the match, let me know. I don't mind systems being improved and so on, but to do it in the middle of the football season is plain silly. It has clearly not gone smoothly.

 

[Drog]

Rovers admin returning to the dark old days pre the Walker years. They need to treat supporters as "customers" cos that is what they are.... and as everybody knows the customer is always right.

On a similar note I rang the BLACKBURN number of the Skipton building society recently to check out my balance. What sounded like a school leaver answered the phone asked me about 6 security questions and then said she couldn't go any further because one of the answers was wrong. The questions were account number, name, dob, another couple and then the killer one which I couldn't answer "how much is in your account". FFS! "There's a hole in my bucket dear Liza".
I named two employees in Blackburn and asked her to put them on. She then informed me that she couldn't do that as she was in the head office in Yorkshire! No 'please', no 'thank you', no "can I help you with anything else?" etc.

FFS what is this country coming too? She was rude, not at all helpful, poorly trained and if it were my company unemployable. I take a very dim view of all these dreadful business methods and shall be emptying my account asap.
On the plus side there could be hope and relief from all these wet behind the ears management consultants who seem to be able to bamboozle company Directors into stupid decisions. Booths are taking out those infernal self service checkouts! I shall be switching my 'posh shop' from Waitrose to Booths pretty shortly in appreciation. Nice to know that I have outlived the SSCO tills, but what is the real reason? Is it a return to good old fashioned business ethics? Is it recognition that by being a more expensive store their customers need and deserve treating better? Or is it because of the increase in shoplifting that is costing them more than paying another couple of check out girls?

 

[Old Darwen Blue]

I can recommend Chase Bank. If you want to switch message me and we can both make a few bob.

 

[Drog]

I almost opened an account with them six months ago.